FAQ

1.How is the sustainability of La Cat Connoisseur's products ensured?
The company takes great pride in the quality of its products. Each item is custom-made with care upon receiving an order, ensuring that customers receive a high-quality product that meets industry standards of excellence. Additionally, as La Cat Connoisseur works with the premier on-demand supplier Printful, items are only produced once an order is placed, which helps to avoid textile waste from overproduction. Our printing partner’s high-quality technology creates almost no wastewater and uses less energy than standard industry printers.
*Please visit the Consumerism Page for more.*
2.What is the fulfilment process like for orders from La Cat Connoisseur?
Once an order is placed, it goes to one of Printful's fulfilment centres located in the US and Europe. Production is primarily based on product availability and the customer’s location, optimising delivery times and minimising shipping distances.
*See the Shipping Page for more.*
3.Does La Cat Connoisseur offer refunds?
While refunds are not standard, customer satisfaction is the top priority. In the unlikely event of damage during transit, customers should inform La Cat Connoisseur within 7 days of receiving their order, providing photo evidence of the issue. A complimentary replacement may then be offered in specific instances.
*Please visit the refunds page for more.*
4. Are La Cat Connoisseur's products made from ethically sourced materials?
The materials are carefully selected by Printful to ensure quality and sustainability, reflecting La Cat Connoisseur's dedication to environmental responsibility.
5. Is the checkout process secure on La Cat Connoisseur's website?
Customers can rest assured that La Cat Connoisseur prioritises the security of their information during checkout. Industry-leading encryption and security measures have been implemented to safeguard sensitive data, such as personal and payment details. When proceeding to checkout, customer information is protected by secure coding and encryption protocols, ensuring that payment information is transmitted securely. La Cat Connoisseur also adheres to strict security standards set by industry regulations to enhance transaction security, providing a safe shopping experience.
6. What payment methods does La Cat Connoisseur accept?
La Cat Connoisseur accepts major credit cards, providing convenience and flexibility for customers during their purchases. Payment information is handled securely throughout the transaction process.
7. How does La Cat Connoisseur give back to animal welfare?
For every sale of the "BAJAN CATS ARE PAWESOME" item, the company donates 100% of the profit to the Ocean Acres Animal Sanctuary's Cat Care Programme in Barbados. Additionally, BIG CAT Rescue and Conservation is a priority, with special promotions aimed at raising funds and awareness for these magnificent creatures.
8. Where is the Ocean Acres Animal Sanctuary located, and what kind of work do they do?
The Ocean Acres Animal Sanctuary is located in Barbados, specialising in rescuing and rehoming cats and dogs across the island. They also engage in ongoing community outreach projects to help animals. To learn more about their inspiring mission, customers can visit their website at https://www.oceanacresanimalsanctuary.org/.
9. Can I visit the Ocean Acres Animal Sanctuary if I'm in Barbados?
Absolutely! You can spend quality time with the charming cats and dogs, participate in cat yoga sessions, and even volunteer to help walk the dogs or spend time in their spacious cattery.
10. How does La Cat Connoisseur contribute to raising awareness about cat welfare?
In addition to supporting local charities like the Ocean Acres Animal Sanctuary, La Cat Connoisseur raises awareness about cat welfare and care through the blog and special promotional Big Cat campaigns.